This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use Penned, an electronic document signing service operated by Earth Movers Network Inc.
Penned is owned and operated by Earth Movers Network Inc. ("Penned," "we," "us," or "our"), located at 914 19th Avenue SE, Calgary, Alberta, Canada. We act as the data controller for the personal information described in this policy. For privacy questions, contact us at privacy@penned.ca.
We collect only the information needed to provide a reliable, legally sound signing service.
| Category | Examples | Why we collect it |
|---|---|---|
| Account information | Name, email address, password (stored hashed) | To create and secure your account |
| Document content | Documents you upload, create, send, or sign | To deliver the signing service you request |
| Signer & audit information | Signer name and email, signature, IP address, device/browser details, date and time of each action | To produce a tamper-evident audit trail that supports the validity of an electronic signature |
| Payment information | Billing details processed by our payment provider | To process payments for paid features (we do not store full card numbers) |
| Usage information | Pages visited, features used, error logs | To operate, secure, and improve the service |
We do not sell your personal information, and we do not use the contents of your documents for advertising.
We collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). By using Penned, you consent to the handling of your information as described here. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us — though doing so may prevent us from providing the service.
We share personal information only as needed to run the service:
We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, including encryption in transit and at rest. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Some of our service providers may store or process data outside of Canada, in which case the information may be subject to the laws of those jurisdictions.
We retain personal information for as long as your account is active or as needed to provide the service. Completed documents and their audit trails may be retained for the period necessary to support their evidentiary value and to meet legal and record-keeping obligations. When information is no longer required, we securely delete or anonymize it.
Subject to applicable law, you may:
To exercise these rights, email privacy@penned.ca. We will respond within the timeframes required by law.
Penned is not directed to individuals under the age of majority in their province or territory, and we do not knowingly collect personal information from them. If you believe a minor has provided us information, contact us and we will delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of Penned after changes take effect means you accept the revised policy.
If you have questions or concerns about this policy or our handling of personal information, contact:
Earth Movers Network Inc.
914 19th Avenue SE
Calgary, Alberta, Canada
Email: privacy@penned.ca
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.